Contact us

ICE queries
Member queries about updating contact or ICE membership details should be directed to the ICE’s own subscriptions team on +44 (0) 207 665 2227 or subs@ice.org.uk

ICE members who are struggling to access content on the New Civil Engineer website should ensure they have registered at www.newcivilengineer.com using the same email address registered with ICE.

If you have already registered with New Civil Engineer, please contact our customer service team on +44 (0) 203 953 2152 and press option 1 or via customerservicesteam@emap.com

ICE members with queries about the Institution that are not directly related to New Civil Engineer should call the ICE’s main switchboard on +44 (0) 207 222 7722 or email subs@ice.org.uk

Customer Services Team
If our FAQs do not help solve your problem, please contact the Customer Services team:

• ICE members – email customerservicesteam@emap.com or by phone: +44 (0) 203 953 2152 and press option 1 Monday to Friday 9am to 5.30pm.
• Individual subscribers – email help@subscribe.newcivilengineer.com or by phone: +44 (0) 203 953 2152 and press option 2 Monday to Friday 9am to 5.30pm.
• Group subscribers – email customerservicesteam@emap.com or by phone: +44 (0) 203 953 2152 and press option 3 Monday to Friday 9am to 5.30pm.

General editorial enquiries