FAQs

I would like to take out a subscription. Where can I find out more information?

Subscription information can be found on our website and you can subscribe directly through the website by credit or debit card, or by Direct Debit. If you need any assistance or any more information, please call +44 (0)203 953 2152.
I subscribed by telephone, how can I access My Account?

If you provided an email address when you subscribed, a confirmation email was sent to you with a link to create an account online. If you have not yet registered, please register here using the same email address provided. Your online account will automatically be linked to your subscription.
How do I renew my subscription?

We will contact you before the expiry date of your subscription to ensure that your renewal is taken out in good time, so that you don’t miss out on any news or information from us. If you wish to renew at any other time, please call us on +44 (0)203 953 2152 or log into your online account. Please have your subscription number to hand so that we can easily find your account.
Can I order more than one subscription?

Yes, and we offer heavily discounted prices for group and corporate subscriptions with many exclusive benefits not available to individual subscribers. Please visit our Corporate Subscription page here.
Can I order a subscription for delivery to an address outside the UK?

Yes. Please visit our subscription page here where you can order a subscription and choose a delivery country.
Are my payment card details secure if I subscribe online?

Yes. All the information you provide is encrypted using the industry standard SSL (Secure Socket Layer) technology.
What’s the benefit of paying by Direct Debit?

Direct Debit is a continuous payment method available in the UK which means that you do not need to remember to renew your subscription each year.
Can I pay in a currency other than sterling (GBP)?

We currently only offer payments in sterling. If you make a payment from outside the UK, you will automatically be charged at the prevailing exchange rate.
My company needs an invoice to pay for the subscription. How can I get one?

We can arrange to send you an invoice. Please contact our Subscription Team or call +44 (0)203 953 2152.
How do I change my address?

You can notify us of your change your address by contacting our Subscriptions Team or calling +44 (0)203 953 2152.
What do you do with my personal information?

Please see our Privacy Policy for details.
Where can I find my subscriber number?

This can be found by logging into your account online or on the invoice originally sent to you. If you cannot find it, please contact our Subscriptions Team or call +44 (0)203 953 2152.
When does my current subscription expire?

Please visit your My Account to check the expiry date. If your subscription is due to expire, you will be able to renew it here too.
What do I do if an issue doesn’t arrive or arrives damaged?

Contact our Subscriptions Team and we will check your address details and arrange for a replacement copy to be sent to you. Please claim within three months of publication date if you are in the UK, and six months if you are based overseas.
Can I cancel my subscription?

We hope you are delighted with your subscription. However, if you are dissatisfied in any way within the first 14 days of your subscription, please contact our Subscriptions Team or call +44 (0)203 953 2152, and we will refund the cost of any un-mailed issues. We are unable to offer refunds after this time.
How do I access subscriber only content?

Subscribers have unrestricted access to all content on the New Civil Engineer website. You will need to sign in using your email address and password and can do so here. If you need any help, please contact our Subscriptions Team.
I am having problems accessing subscriber-only content on the website.
If you are unable to access subscriber-only content, we suggest you try the following:
Check that the email address that you have registered on the website is the same as the one you used for your subscription.
Please visit your My Account page and check that your subscription is showing and is currently live. If not, please contact our Subscriptions Team.
Refresh your account by logging in and out again. This should ensure that your subscription details are up to date.
Check if your subscription has lapsed. To check your status, please log out and log back in again, and go to your My Account page, which will show your subscription status.
If you are still having problems, please contact our Subscriptions Team or call +44 (0)203 953 2152.
I’ve forgotten my password. How do I find it?

When signing in, you will find a ‘forgotten password’ link under the password box. Click on this and then fill in the email address you used when registering on the site. We will then email you a link to reset your password.
Why do I need cookies enabled?

We use cookies to help the website remember who you are and to give you access to all the features on our site. To gain full access to the site, cookies need to be enabled. A short message will appear on the home page of the website. All you need to do is click on “Accept”.
I signed up to receive your free e-newsletters, but I am not receiving them.
Please log into My Account and check the email address linked to your account is the one you are expecting to receive newsletters too.
Please also check the Newsletter section to see which ones have been signed up to receive.
Please check your spam folder in your email client and add New Civil engineering to your safe senders list.
How do I unsubscribe from your email newsletters?

Sign in to the website, click on My Account and then go to My Newsletters. Here you will be able to personalise the daily and weekly emails you receive from New Civil engineering. To unsubscribe, simply un-tick the ones you no longer wish to receive.
I’ve just had a renewal letter, why have the prices gone up so much?

Like most companies, our prices increase in line with our costs however we aim to keep these as low as possible. The net price you pay has had a minimal increase. However this year (2019), following guidance from HMRC, we have changed our vat structure on subscriptions to reflect the digital proportion of subscriptions, so the gross price has increased to a greater extent.